Refund & Returns Policy
At Odo Packaging, customer satisfaction is our priority. This Return & Refund Policy outlines the conditions under which returns, exchanges, cancellations, and refunds may be accepted.
Return Eligibility
Return requests may be submitted within 7–30 days of receiving an order, depending on the product category.
To qualify for a return:
• Products must be unused and in original condition.
• Original packaging must be intact.
• Proof of purchase is required.
• Returns must receive prior approval from our support team.
• Damaged or defective product claims may require photo or video evidence.
Non-Returnable Products
The following items are not eligible for return or refund:
• Custom-printed products
• Personalized packaging products
• Made-to-order packaging solutions
• Clearance or final-sale items
• Used or opened products
• Products damaged due to customer misuse
• Digital products or downloadable files
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
• Contact us within 3 business days of delivery.
• Provide your order number and supporting photos/videos.
After review, we may offer:
• Product Replacement
• Product Exchange
• Full or Partial Refund
All claims are subject to verification.
How To Request A Return
To initiate a return:
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Contact our support team via email.
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Provide order details and reason for return.
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Attach supporting images if applicable.
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Wait for return authorization and instructions.
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Ship the approved return within the specified timeframe.
Unauthorized returns may not be accepted.
Return Shipping Costs
• If the error is on our side, return shipping costs will be covered by Odo Packaging.
• If the return is due to customer preference or incorrect selection, return shipping costs are the customer’s responsibility.
• Original shipping charges are non-refundable unless the issue resulted from our error.
Refund Processing
After receiving and inspecting the returned product:
• Customers will be notified regarding approval or rejection.
• Approved refunds will be issued to the original payment method.
• Refund processing may take 5–14 business days depending on the payment provider.
Exchange Policy
Eligible products may be exchanged subject to stock availability and fulfillment timelines.
Order Cancellation
• Orders may be cancelled before production or shipping begins.
• Custom printed and personalized orders cannot be cancelled once production has started.
Late or Missing Refunds
If you have not received your refund:
• Check your bank account.
• Contact your payment provider or credit card company.
• Contact your bank regarding processing delays.
If the issue remains unresolved, please contact our support team.
Contact Us
For any questions regarding returns, refunds, exchanges, or cancellations:
Website: www.odopackaging.com
Email: info@odopackaging.com
Phone: +1 251 145 1452
Odo Packaging is committed to providing a secure, transparent, and reliable customer experience.